Terms of Service

1. Acceptance of These Terms

These Terms of Service form a binding agreement between Bds Truckline Ltd. and each person or business that visits the website, submits an enquiry, books a load or uses a service offered by the company. By using the website or engaging the company, you accept these terms in full. If you do not accept them, you should stop using the website and should not book a service.

An enquiry sent through the contact form or by email does not by itself create a binding contract for a load. A contract is created only when the company confirms a booking in writing, normally by email, or when the company begins work with the documented agreement of the customer. These terms apply to that contract unless a separate written agreement signed by both parties states otherwise.

Where a customer engages the company on behalf of a business, the person who sends the enquiry confirms that they are authorised to bind that business. Where the customer is an individual acting for a farm or a family operation, the same confirmation applies to the records that are shared with the company.

2. Definitions

In these terms, the company means Bds Truckline Ltd., including its desk staff and the drivers, carriers and crew that it uses to perform a service. The customer means the person or business that books a load or requests a service, and includes the shipper and the receiver where they are separate parties. The goods means the cargo, machinery, pallets or other property that is moved, stored or handled under a booking.

The website means the pages published at https://www.bdstruckline.mom, including the homepage, the services page, the contact page and the legal pages. A service means any of the six work families described on the services page: scheduled freight loads, regional haulage routes, secure load strap-down, warehouse transfer runs, farm machinery moves and seasonal contract haulage.

A route sheet means the document, whether on paper or in electronic form, that records the plan for a load, including the deck layout, the strap count, the planned times and the delivery confirmation. A booking means a confirmed engagement for a service, and a booking window means the agreed period during which the loading and delivery are to take place. Business day means a day other than a Saturday, a Sunday or a statutory holiday in Saskatchewan.

3. Eligibility and Authority

The services are intended for businesses and adults. A person must be at least eighteen years old and have the legal capacity to enter a contract in order to book a service. A person who sends information about another person, such as a dock supervisor or a driver, confirms that they have the authority to share that information for the purpose of the load.

Where the customer is a company, the person who submits a booking confirms that the company is properly registered and that the person has authority to commit it to the booking. Where the customer is a farm or an unincorporated operation, the person makes the same confirmation on behalf of the operation. The company may ask for a purchase order number, a business number or other reasonable evidence of authority before confirming a booking.

4. Use of the Website

The website is provided for information and for contacting the dispatch desk. A visitor may read the pages, follow the internal links and send an enquiry. A visitor must not use the website in a way that interferes with its operation, attempts to gain unauthorised access to the hosting system or places an unreasonable load on the server.

The content of the website must not be copied for commercial use, republished as the offering of another business, or framed within another site without written permission. Short quotations with an attribution to Bds Truckline Ltd. are permitted where they are fair and accurate. Automated scraping of the contact details for bulk marketing is not permitted.

The company may change, suspend or withdraw any part of the website at any time. It may also restrict access where it has reasonable grounds to believe that a visitor is abusing the site or acting unlawfully. The company does not guarantee that the website will be available without interruption, and it does not guarantee that every link will remain valid.

5. Scope of the Services

The company provides freight and haulage coordination. That work includes planning a load, mapping a route, arranging a trailer and crew, supervising the secure strap-down, keeping the operational records and confirming delivery. The company may perform some tasks directly and may arrange others through an independent carrier or a subcontractor.

A booking covers only the services and the work described in the confirmation. It does not include packing, crating, customs clearance, storage beyond an agreed period or the repair of goods. Where a customer needs an additional service, the customer should ask for a separate quotation before the load is dispatched.

The company may decline a booking for any lawful reason, including a cargo that cannot be secured safely, a route that is not practical in the season, an address that cannot be reached by the available equipment or a customer that has an unresolved payment history. A refusal is not a statement about the customer and does not create any liability for the company.

6. Booking and Confirmation

A booking is made by sending a load brief to the desk through the contact form, by email or by telephone. The brief should include the cargo description, the dimensions, the approximate weight, the loading address, the delivery address, the preferred dates and any access limits. The desk will review the brief and respond with a route draft, a strap count, a proposed window and a price.

The booking is confirmed when the customer accepts the draft in writing and the company issues a confirmation. At that point the booking window, the trailer class and the crew are reserved. A change to a confirmed booking must be agreed in writing, and a material change may lead to a revised price or a revised window.

The company may hold a tentative slot for a short period while a quotation is considered. A tentative slot is not a booking and may be released if the customer does not confirm within the stated period. The desk will tell the customer when a tentative slot is about to expire.

7. Quotations and Pricing

A quotation is based on the information provided at the time it is issued. It assumes the cargo weight, dimensions and access conditions described in the brief. If the actual cargo or the site conditions differ materially, the company may revise the quotation before the work begins or, where the difference is discovered during loading, may adjust the invoice to reflect the extra work.

Prices are stated in Canadian dollars unless the quotation says otherwise. A quotation may include a fuel component, a route allowance and a strap or equipment charge. Taxes are shown separately where the law requires. The quotation remains valid for the period stated on it, normally fourteen days, and may be withdrawn if the period has passed.

A customer that requires a fixed price for a defined block of work should ask for a contract quotation rather than a per load rate. The company will confirm in writing which charges are fixed and which are subject to adjustment.

8. Customer Duties

The customer is responsible for preparing the goods for transport and for making the loading area safe and accessible. This includes clearing the approach, providing a firm surface for the trailer, securing any animals or loose equipment near the loading point and ensuring that the person who meets the trailer has the authority to sign the route sheet.

The customer must provide accurate information about the cargo and the addresses, must tell the desk about any hazard such as a chemical, a sharp edge or a damaged pallet, and must ensure that the goods are lawfully held and may be transported. Where the goods require a permit, a customs document or a special handling instruction, the customer must supply it before loading.

The customer must also ensure that the delivery point can accept the goods at the agreed time. If a receiver is unavailable and the goods cannot be unloaded, the company may hold the trailer, return the goods or arrange an alternative, and the resulting cost is payable by the customer.

9. Load Information and Accuracy

The desk relies on the information supplied by the customer. A deck plan is only as good as the cargo description behind it, and a strap count is only useful when the weight and shape are close to what was described. The customer must correct an error as soon as it is known, even if the trailer is already on the road.

Where the company discovers an error that affects safety, it may stop the loading, re-plan the load or refuse to move the goods. In that situation the company will explain the concern and work with the customer on a solution, but it is not obliged to carry a load that cannot be secured safely. Any cost reasonably incurred in dealing with the error is payable by the customer.

Photographs and measurements that the company takes at the loading point are used to verify the information in the brief. The customer may ask to see those records and may comment on them, and a comment will be attached to the route sheet.

10. Securing and Inspection

The secure strap-down of a load is a shared responsibility. The company plans the layout, supplies the straps and performs the inspection, but the customer must ensure that the goods can accept the straps and that no part of the cargo will shift under normal road conditions. Fragile packaging, loose fittings and a poorly stacked pallet remain the responsibility of the customer.

The crew inspects the strap inventory before every run and records the result. A strap or buckle that fails inspection is removed from service. The customer may ask for a copy of the inspection note for the load, and the desk will provide it on request.

Where the customer asks for a specific strap layout or supplies its own equipment, the company will follow the instruction only where it is compatible with safe practice. The company may decline an instruction that it considers unsafe and will explain the reason.

11. Routes and Scheduling

Routes are planned for the regional corridors around Warman, Martensville, Osler, Delisle and Saskatoon. A route sheet gives the planned times, the drop order and the expected road conditions at the time of planning. The driver may deviate from the plan where a road closure, a weight restriction or a safety concern requires it, and the desk will record any material deviation.

A booking window is an estimate of when the loading and delivery will take place. It is not a guaranteed delivery time unless the confirmation says so in writing. The company makes reasonable efforts to meet the window and will contact the customer when a delay is expected.

Where a customer requires delivery by a fixed time, the customer should tell the desk when the booking is made. The company may agree to a priority window for an additional charge. If the priority window cannot be met for reasons outside the company control, the additional charge for that window is refunded or credited.

12. Weather and Road Conditions

Prairie weather changes quickly. Snow, freezing rain, drifting snow, flooding and the spring thaw can all affect a route. The company monitors the forecast and the road reports before a run and will postpone or re-route a load where the conditions are unsafe. Safety decisions are made by the company and are not subject to a customer demand to proceed.

A weather delay does not make the company liable for a consequential loss, such as a missed production slot or a late contract penalty, unless the company has agreed in writing to accept that risk. The company will inform the customer promptly and will offer the earliest safe alternative.

Where a customer insists on a route that the company considers unsafe, the company may decline the booking or may accept it on terms that place the weather risk with the customer. Any such arrangement must be recorded in the confirmation.

13. Delivery and Receipt

Delivery is complete when the goods are handed over at the delivery address and the route sheet is signed by the receiver or by a person who appears to have authority to accept the goods. A signature confirms the number of units delivered and the visible condition of the cargo at the time of handover.

A receiver who notices damage or a shortage should note it on the route sheet before signing. A note made later may still be considered, but it is harder to verify. The desk will investigate every note and will explain the outcome to the customer.

Where no one is available to receive the goods, the company may wait for a reasonable period and then contact the customer for instructions. Waiting time, a return trip or an alternative delivery may be charged at the rate stated in the quotation or, where no rate is stated, at a reasonable rate.

14. Claims and Damaged Goods

A claim for loss or damage must be reported to the desk as soon as it is discovered, and in any event within seven days of delivery or of the date on which the goods should have been delivered. The customer should keep the packaging, the damaged goods and any photographs until the claim is resolved.

The company will investigate the claim with the carrier, the insurer and the crew. Where the loss or damage is caused by the company or by a carrier acting for the company, the company will settle the claim in accordance with the insurance cover described in the insurance section. Where the cause lies with the customer packaging, an inaccurate description or a hazard that was not disclosed, the company will explain that finding in writing.

The company is not liable for ordinary wear, for a defect that was present before loading, for loss caused by a delay that the company did not cause, or for loss of profit, loss of market or any other indirect loss. These limits apply to the extent permitted by law.

15. Invoicing and Payment

The company issues an invoice after delivery or at the end of a contract period. The invoice states the services performed, the route or contract reference, the amount due and the payment period, which is normally thirty days from the invoice date unless the quotation or contract says otherwise.

Payment may be made by the method stated on the invoice. The customer should quote the invoice number with the payment so that the desk can match it to the record. A disputed charge should be raised in writing within ten business days, and the undisputed part of the invoice should still be paid on time.

Where a customer requires a purchase order reference, the reference must be supplied before the invoice is issued. A missing reference that delays payment does not extend the payment period.

16. Late Payment and Suspension

An amount that remains unpaid after the payment period may attract interest at a rate of two percent per month or the maximum rate permitted by law, whichever is lower, calculated from the due date. The company may also recover reasonable costs of collection, including legal costs on a solicitor and client basis where the law allows.

The company may suspend further bookings for an account with an overdue invoice. Before suspending, the desk will send a written reminder and give the customer a reasonable opportunity to pay or to explain a genuine dispute. A suspension does not cancel the obligation to pay for work already performed.

Where a booking is suspended because of an overdue account, the company may release the reserved trailer and crew. The customer will be told that the slot has been released and may rebook when the account is current.

17. Cancellation and Rescheduling

A customer may cancel a booking by written notice to the desk. Where the cancellation is received more than forty eight hours before the booking window, no cancellation charge applies. Where it is received within forty eight hours, a charge of one half of the quoted price applies. Where the trailer has already been dispatched, the full quoted price is payable.

A request to reschedule is treated as a new booking for the new window, and the reserved slot is released. The company will try to accommodate a reschedule, but it cannot guarantee that the same trailer or crew will be available.

The company may cancel a booking where the cargo cannot be secured safely, where the site is unsafe or inaccessible, where the customer has not supplied a required document, or where a force majeure event prevents performance. In such a case the company will refund any prepayment for work not performed.

18. Insurance and Liability

The company maintains insurance for its haulage operations. The cover applies to the services performed by the company and by a carrier acting for the company. A certificate of insurance is available to a customer on request.

Subject to the law that applies, the liability of the company for loss or damage to goods is limited to the amount recoverable under its insurance cover or to the value of the goods at the time of the loss, whichever is lower. The company is not liable for indirect or consequential loss. Nothing in these terms excludes a liability that cannot lawfully be excluded.

Where a customer arranges its own carrier or its own insurance for a load, the responsibility for that arrangement rests with the customer. The company may still coordinate the schedule and the paperwork, but it does not become the insurer of the goods.

19. Indemnity

The customer agrees to indemnify the company against a claim, loss or cost that arises from the customer breach of these terms, from an inaccurate description of the goods, from a hazard that was not disclosed, from a failure to prepare the loading area safely or from the customer infringement of the rights of another person.

The company agrees to indemnify the customer against a claim, loss or cost that arises from the company negligent performance of a service, to the extent of its insurance cover and subject to the liability limit in these terms. An indemnity does not apply where the loss is caused or contributed to by the other party.

A party that receives a claim should notify the other party promptly and should not settle the claim without the agreement of the other party where the indemnity may apply.

20. Third Party Carriers and Sites

The company may arrange part of a service through an independent carrier or subcontractor. The company remains the point of contact for the customer and is responsible for coordinating the arrangement, but the independent carrier is responsible for its own conduct and for its own compliance with transport rules.

The website may link to an outside site. The company does not control that site and is not responsible for its content or its practices. A link is provided for convenience and does not create a partnership or an endorsement of every statement on the linked site.

Where a customer asks the company to work with a carrier that the customer has chosen, the customer is responsible for the terms agreed with that carrier. The company will follow the schedule and the paperwork that the customer supplies, but it does not adopt the carrier terms as its own.

21. Intellectual Property

The text, layout, styling, route card design and other content of the website are owned by Bds Truckline Ltd. or used with permission. The company name and the marks that appear on the site are protected. A visitor may not use them in a way that suggests a connection with the company without written permission.

A customer retains ownership of the cargo information, the photographs and the documents that the customer supplies. The customer grants the company a limited permission to use that material for the purpose of the booking, for the related records and for any claim or insurance matter that follows. The permission ends when the records are no longer required, except where the company must keep a copy for a legal duty.

The deck plans, route drafts and strap calculations that the company prepares remain the property of the company. A customer may use them for the booked load and may keep a copy for its records, but may not resell them or present them as the work of another business.

22. Confidentiality

Each party may receive information that the other party treats as confidential, such as a customer shipping schedule, a rate schedule or a warehouse layout. The receiving party will use that information only for the purpose of the engagement and will share it only with the people who need it to perform the work.

Confidentiality does not apply to information that is already public, that is independently developed without reference to the other party, that is lawfully received from a third party or that must be disclosed by law. Where a disclosure is required by law, the party that is required to disclose will give the other party notice where it is lawful to do so.

The duty of confidentiality continues after the engagement ends. It ends when the information becomes public through no fault of the receiving party or when the party that owns the information agrees in writing to release it.

23. Force Majeure

Neither party is liable for a delay or a failure to perform that is caused by an event outside its reasonable control. Such events include severe weather, a road closure, a flood, a fire, a labour disruption, an epidemic, a government order, a cyber incident at a shared service provider and a failure of a public utility.

The party affected by the event must notify the other party as soon as it is aware of the event and must make reasonable efforts to reduce the effect. If the event continues for more than thirty days, either party may cancel the affected booking without a cancellation charge, and the company will refund any prepayment for work not performed.

A force majeure event does not excuse a payment obligation that arose before the event. It also does not excuse a party that could reasonably have avoided the effect of the event through prudent planning.

24. Compliance and Sanctions

The customer confirms that the goods are not subject to a trade embargo, a sanctions list or a restriction that would make the transport unlawful. The company may ask for information about the origin, the destination and the nature of the goods where the route or the cargo suggests a compliance concern.

The company will not carry goods that it has reasonable grounds to believe are unlawful, stolen or intended for an unlawful purpose. It may report a concern to the appropriate authority where the law requires or permits it. A booking that is declined for a compliance reason does not attract a cancellation charge.

Both parties will comply with the transport, safety, tax and employment rules that apply to their own operations. Nothing in these terms asks a party to act in a way that would breach those rules.

25. Suspension and Termination

The company may suspend or terminate a booking or a contract where the customer fails to pay an undisputed amount, supplies false information, behaves abusively toward the desk or the crew, asks the company to act unlawfully or creates a safety risk that cannot be resolved.

Termination does not affect a right or an obligation that arose before it. In particular, the obligation to pay for work already performed and the duty of confidentiality survive termination. The company will provide the records that the customer needs for its own accounting and claims, subject to the retention rules.

A customer may end a seasonal contract by giving the notice period stated in the contract. Where no period is stated, thirty days written notice applies. Prepaid amounts for work not performed are refunded, less any cost already committed for a reserved trailer or crew.

26. Disputes and Governing Law

These terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada that apply there. The parties will first try to resolve a dispute by discussion between the desk and the customer contact. A written notice of dispute should set out the facts and the outcome that is sought.

If a dispute is not resolved by discussion within thirty days, either party may refer it to mediation in Saskatchewan. If mediation does not resolve the matter, the dispute may be brought before a court of competent jurisdiction in Saskatchewan, and each party submits to the jurisdiction of that court.

Nothing in this section prevents a party from seeking urgent relief from a court to protect its property or its confidential information. A party that wins a dispute may recover reasonable legal costs where the law allows.

27. Changes to These Terms

The company may update these terms to reflect a change in the law, in its services or in the way that the desk works. An update is published on this page with a revised effective date. Where an update materially affects an existing booking, the desk will notify the customer and the booking will be governed by the terms that were in force when the booking was confirmed, unless both parties agree otherwise.

Continued use of the website after an update is published indicates acceptance of the updated terms. A customer who does not accept an update may finish the work already booked and may then close the account. The previous version of the terms is kept internally for reference.

28. How to Contact Us

Questions about these terms, a booking or an invoice may be sent to billing@bdstruckline.mom or raised by telephone at +14348855611. Written correspondence may be addressed to Bds Truckline Ltd., 319 Rigmor Street Ss 4, Warman - S0K 4S3, Canada (CA). The desk answers during business hours and aims to acknowledge a written question within two business days.

A notice that is required to be given in writing under these terms may be sent by email to the addresses on the booking record or by post to the address above. A notice is treated as received on the next business day after a correctly addressed email is sent, or five business days after a correctly addressed letter is posted.

These terms, together with the privacy policy and any written confirmation of a booking, form the whole agreement between the parties on the subject of the booking. They replace any earlier discussion on the same subject. If any part of these terms is found to be unenforceable, the remaining parts continue in force.